FAQs

When will my unit arrive?

Why do I need to fill out a Customer Authorization form after every wig purchase?

Shipping Responsibility?

What happens if I order the wrong size?

All Custom Units (Pre-Orders/Bring Your Own Bundles) are made to order and will be constructed according to the measurements you provide. Upon receiving your unit, please try it on without cutting the lace to ensure a proper fit. 

Wig Reconstruction is available but subject to a reconstruction fee of $150.

If you need help getting accurate measurements, please reference our Sizing Guide. 

Note: For the most accurate results, please ensure you are measuring your head when your hair is as flat as possible or how you plan to wear your natural hair underneath your units.