Shipping/Tracking Policy

Shipping Timeframes
(Pre-Orders) Signature Wig Collection/ Create a Custom Unit: 15-20 business days
Bring Your Own Bundles: 7-10 business days (beginning once I receive your hair)
Ready-to-Ship Units: 3-5 business days

Order Processing/Shipping:

Processing times for your order include the timeframe it takes to process/verify your payment, complete your order, package, and physically ship your order.

You can expect your order to be shipped out no later than the last business day of the provided fulfillment window.

Ex: Custom pre-orders have a processing timeframe of 15-20 business days. (M-F, excluding observed holidays and weekends) Therefore, you can expect your custom unit to be shipped within 15-20 business days.

You will receive a  shipping confirmation email when your package has officially been shipped (based on the estimated shipping window provided).  Upon sending your tracking information - please note that it may take 24 hours before the tracking info is updated on the shipping carrier's end. Upon shipment, units typically deliver within 2-5 business days depending on location. Express shipping is offered at checkout.​

Delivery:

The delivery dates of your package are determined by UPS operations - they will generally provide an estimated delivery date with the link to track your order. 

Once your order has been handed over to UPS, they assume full responsibility for ensuring a timely and secure delivery. While we provide estimated shipping timeframes, we cannot guarantee exact delivery dates, as these are dependent on the carrier's process and potential unforeseen circumstances. Â